14-DAY RETURN POLICY
We want you to be completely satisfied with your purchase. If you wish to return your purchase, you may do so within 14 days of the ship date on your shipping label. Returned items can be exchanged for other merchandise, different sizes or a store credit against future purchases. Refunds are not issued under any circumstances. Returned items must be undamaged, unaltered, unworn and must include original tags and original packaging.
Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
Once the item(s) is returned, RootsNRooftops will keep record of your store credit. Whenever you are ready to use your credit, simply send an email to RootsNRooftop@gmail.com stating what items you would like and the order will be processed from there.
We will provide you with a return shipping address.
WE WILL NOT ACCEPT ANY PACKAGES SENT WITHOUT AUTHORIZATION.
DOMESTIC AND INTERNATIONAL CUSTOMERS ARE FINANCIALLY RESPONSIBLE FOR SHIPPING THE ITEM BACK. THE ITEMS MUST BE UNWORN, IN THE CONDITION THEY WERE RECEIVED.